After my complaint yesterday Virgin replied on Hello Peter. But have not fixed the problem or even offered a solution. I am exactly where I was at this time yesterday morning. At my desk, PINless and frustrated...think I will go and bash my head against the wall...at least there I will get a result.
In their reply they said:
"The reason we have been sending some of our clients to the Absa branches for their pins, is for them to get the pins quicker if they wish to withdraw money from their cards , if you are willing to wait for your pin via post that is still an option you have."
I told them the first time I phoned at the end of August that I was willing to wait for my PIN but I still don't have it. Come on guys our postal service is not that bad!!
"We did try to get hold of you on the number provided and could not get through."
They tried once didn't get through for whatever techno-cellular reason (call went straight to voice mail) and left a message. I couldn't hear the callers name and they left NO contact number.
"I will get one of our client services consultants to call you again this afternoon, to give you feedback."
They phoned later and said they would "look into it". This is what they said the very first time I phoned so I am back where I started.
"Should you require any assistance in future please email us on services@virgin money .co.za"
Well we already know how useful a mail to that email address is - see below.
I think it's about time to get a new credit card. Imagine how on the ball they could possibly be if you got credit card theft..... I hate to ponder the thought.
Posted by: Sharon | Monday, 02 October 2006 at 11:23 PM